Operations Manager
Shopify, your ERP, and every carrier in one operating layer.
Most merchants discover the same truth: Shopify is great until orders need to land inside the ERP, the finance team needs a reconciliation, and the carrier you actually ship with does not have a Shopify app. Operations Manager closes that gap in days, not quarters.
| Order | Customer | Ship to | Items | Total | ERP status | |
|---|---|---|---|---|---|---|
| #SH-104982 | Lena Hoffmann | Berlin, DE | 3 | € 142.40 | Synced | |
| #SH-104981 | Pedro Almeida | São Paulo, BR | 1 | R$ 289.00 | Awaiting ERP | |
| #SH-104980 | Marie Lefebvre | Lyon, FR | 2 | € 88.00 | Synced | |
| #SH-104979 | Tomás Nogueira | Porto, PT | 5 | € 312.90 | Carrier picked | |
| #SH-104978 | Ada Świątek | Warsaw, PL | 2 | € 96.50 | Synced | |
| #SH-104977 | Júlia Carvalho | Lisbon, PT | 4 | € 204.00 | Exception | |
| #SH-104976 | Felix Bauer | Munich, DE | 1 | € 49.00 | Synced |
The Shopify back-office you wish came in the box.
Operations Manager is not a connector — it is the operational layer that sits between Shopify and the rest of your business. Every feature below ships on the same plan.
Two-way order sync
Orders, refunds, fulfilments, and inventory updates flow bidirectionally — Shopify is no longer the source of truth in a vacuum.
ERP connectors
Drop-in connectors for SAP Business One, Microsoft Dynamics 365, NetSuite, Bling, Omie, Tiny ERP and a generic REST adapter for the rest.
Carrier bridge
Generate labels, track parcels and post status events for regional carriers that never built a Shopify app — Loggi, Jadlog, GLS, Hermes and friends.
Finance-ready exports
Tax-aware sales journals and payout reconciliation, exportable in formats your accountants already accept.
Exception workflows
When data does not match, ops gets a clear queue instead of a Slack thread. Resolve with one click or escalate to engineering.
Enterprise controls
SAML SSO, role-based permissions, full audit log, and per-region data residency for EU and BR tenants.
One queue. Every carrier. Real exceptions, not noise.
The deliveries console gives operations one cross-carrier view, surfaces only the shipments that need a human, and stays in sync with the ERP so nothing slips between the two.
- Carrier-agnostic lanes — Picked, In transit, OFD, Delivered, Exception
- Auto-reroute rules per region and SLA tier
- Customer notifications with branded tracking pages
- ERP-aware status events written back to Shopify
Connectors for the systems your operation actually uses.
If your ERP or carrier is not below, we ship a REST/CSV adapter that gets you live in days — and we treat anything we add as a generally-available connector for the next customer.
From install to go-live in four weeks.
An onboarding manager owns the cutover. You get a fixed plan, a shared Slack channel, and supervised dual-running before we hand over the keys.
- 1
Install from the Shopify App Store
One-click install, OAuth into your store, and a 14-day guided trial.
- 2
Connect your ERP and finance stack
Pre-built connectors or our REST/CSV adapter. We map fields together on a 60-minute call.
- 3
Add the carriers you need
Enable as many regional carriers as you ship with. Pricing is per-store, not per-carrier.
- 4
Go live with a supervised cutover
A two-week shadow run with our team watching the queue before you cut over fully.
Common questions
Shopify Flow is great inside Shopify. Operations Manager is for the moment data needs to leave Shopify and live in systems Shopify will never natively understand — your ERP, your finance ledger, and your regional carrier.
We ship native connectors for the most common ERPs in Europe and Brazil, plus a generic REST/CSV adapter that gets a custom ERP live in days. Tell us yours on a discovery call.
EU tenants are hosted in Frankfurt; BR tenants in São Paulo. No data leaves the region your store is registered in.
Plans start at a flat monthly fee per store with no per-order surcharges. Enterprise contracts include SLAs, dedicated infrastructure and per-region data residency.
See it on your data.
30-minute demo with a sandbox connected to your ERP. No deck, no procurement gymnastics — just whether this fits your operation.
Book the demo