Amazonia TechEngineered to scale
Azure Marketplace M365 + Azure ready

AI Operations Manager

An AI agent inside your tenant — running the IT work humans should not be doing.

Connect AI Operations Manager to your Microsoft 365 and Azure tenant and it starts doing the work nobody enjoys: triaging Defender alerts, fulfilling access requests, rightsizing licences, and forecasting your cloud bill before Finance has to ask.

Install from Azure Marketplace Book a tenant walk-through
-43%
Average L1 / L2 ticket volume
9.4%
Average Azure spend recovered
< 60s
Mean time to triage
Operations console — last 24h
Tenant: contoso.onmicrosoft.com · Region: West Europe
Agent healthy
Resolved by AI
183
+38 vs yesterday
Avoided tickets
71
≈ 8.5 hours saved
Escalated to humans
6
Below SLA target
Recent activity
  • Resolved by AI · MFA reset for j.becker@…
    Verified identity through Teams + manager approval. Reset Authenticator app. No human ticket created.
    12 min ago
  • Onboarded · Sara Müller (Marketing)
    Assigned licences (M365 E3, Power BI Pro). Added to 4 groups based on role mapping. Welcome email scheduled.
    38 min ago
  • Escalated · Unusual sign-in from ASN 13335 for c.silva@…
    Conditional Access blocked. AI summarised the risk path and paged SecOps on call.
    1 h 12 min ago
  • Resolved by AI · Shared mailbox quota raised
    Detected pattern of rejected delivery reports. Bumped quota from 50→100 GB after policy check.
    2 h 04 min ago
Playbooks (last 7 days)
  • Joiner — standard employee
    142 runs4m 12s
  • Leaver — full revoke
    38 runs6m 50s
  • Mover — role change
    21 runs5m 03s
  • Defender alert triage
    412 runs54s
Cost forecasting

Stop being surprised by the Azure invoice.

The agent watches consumption across every subscription, builds a confidence-banded forecast for the month, and proposes specific rightsizing actions — with the saving attached.

  • Daily forecast with anomaly detection on cost spikes
  • Reservation and savings plan recommendations
  • Licence rightsizing across M365, Copilot and Power Platform
  • Per-team showback / chargeback reports out of the box
ai-ops.amazoniatech.io / cost-forecast
Spend MTD
€ 48,210
+4.2% vs forecast
Projected EoM
€ 58,400
Within budget
Forecast Q4
€ 189k
-9.1% with recs
Actual vs AI forecast (€ k)
Actual Forecast
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
AI recommendations
€4,640 / mo potential savings
  • Rightsize 12 underused VMs in westeurope
    € 2,840 / mo
  • Reserve 1y for the SQL MI cluster (prod)
    € 1,420 / mo
  • Move cool blob tier on logs > 90 days
    € 380 / mo
  • Anomaly: Defender for Cloud +47% week-over-week
    Investigate
What it does

Six things your IT team will stop doing on day one.

Every capability ships behind a feature flag and runs in shadow mode before it touches production. You decide what the agent is allowed to do.

Autonomous L1 / L2

Joiner, leaver, mover, password resets, mailbox quotas, group memberships — handled in seconds, with full audit trail.

Cost forecasting

Predict next-month Azure spend with confidence intervals and alert before anomalies become invoices.

Identity-aware security triage

Defender, Entra ID Protection and Conditional Access signals correlated into a single incident timeline with a recommended action.

Self-documenting playbooks

Every action is captured as a natural-language playbook your team can read, edit and reuse — no proprietary DSL.

Licence rightsizing

Detect inactive E3 / E5 / Copilot seats, flag duplicate add-ons, and suggest reductions before your next true-up.

Workload optimisation

Continuous recommendations for VM rightsizing, reserved instances, storage tiering, and orphaned resources.

Architecture

Runs inside your tenant. Your data never leaves.

AI Operations Manager is deployed as an Azure-hosted app inside your subscription. Inference happens on Azure OpenAI in the region you choose — Frankfurt, Amsterdam or Brazil South.

  • Microsoft Graph + Azure Resource Manager APIs only — no shadow agents on endpoints.
  • Azure OpenAI as the inference layer with private networking and customer-managed keys.
  • Every action is signed, logged, and exported to your SIEM (Sentinel, Splunk, ELK).
  • Conditional Access aware — the agent operates as a first-class managed identity.
Pre-flight requirements
  • Microsoft 365 tenant (Business Standard or higher)
  • Azure subscription with Reader at the management group level
  • Global Reader + custom RBAC roles via app registration
  • Optional: Power BI workspace for advanced reporting
# Sample managed identity scopes
Graph: User.Read.All, Directory.ReadWrite.All, AuditLog.Read.All
Azure: Reader (mgmt group) + Cost Management Reader
Optional: SecurityEvents.Read.All, Policy.Read.All
Onboarding

From install to first saved ticket in 14 days.

A solutions architect from Amazonia Tech runs the deployment alongside your IT lead. You stay in control of every action the agent is permitted to take.

  1. 1

    Install from Azure Marketplace

    One-click deploy into your tenant via app registration. Consents are scoped and reviewable.

  2. 2

    Learning mode (read-only)

    The agent observes for 14 days, builds your environment model, and proposes its first 10 automations for approval.

  3. 3

    Approve playbooks

    You approve playbooks individually. Each one runs in shadow mode before going live.

  4. 4

    Live operations

    Quarterly business reviews include avoided ticket volume, hours saved, and forecast accuracy.

See it run against your tenant.

A read-only walk-through in your environment, with three sample playbooks proposed before we leave the call. No commitment until you have seen the cost forecast on your data.

Schedule the walk-through