These Terms of Service (the “Terms”) govern your use of the website at amazoniatech.io, the consulting services we deliver under signed engagements, and the SaaS products we publish through third-party marketplaces (currently the Shopify App Store, Microsoft AppSource, and Azure Marketplace). “We”, “us”, “our”, and “Amazonia Tech” refer to whichever of the two legal entities contracts with you — see section 2.

By engaging us, signing a Statement of Work, subscribing to one of our products on a marketplace, or otherwise using our services, you agree to be bound by these Terms.

Amazonia Tech is a trading name. Every commercial relationship is contracted with one specific legal entity, identified on the relevant Statement of Work, marketplace order form, or invoice:

• EU / EEA / UK / Switzerland clients: Marcos Antonio Oliveira Ramos — Consultant, Berlin, Germany. USt-IdNr DE361381021. Operates as a sole proprietorship (Einzelunternehmen) under the Kleinunternehmerregelung of § 19 UStG; VAT is therefore not separately invoiced.
• Brazil, LATAM, and rest-of-world clients: MS RAMOS ADVISORS LTDA, São Paulo, Brazil. CNPJ 52.135.108/0001-95.

Full disclosures are available on the Imprint / Impressum page.

Amazonia Tech provides two categories of offering:

• Consulting services — CTO-as-a-Service, AI Adoption, custom application development, IT management, and business process automation. Scoped via Statement of Work (SoW) and billed by retainer, fixed scope, or time-and-materials as agreed in the SoW.
• SaaS products — Operations Manager (for Shopify merchants) and AI Operations Manager (for Microsoft 365 / Azure tenants). Sold by subscription through the relevant marketplace under that marketplace’s commercial terms, supplemented by these Terms.

Where a signed Master Services Agreement (MSA), SoW, Data Processing Agreement (DPA), or marketplace order form conflicts with these Terms, the more specific document prevails.

You represent that you have the authority to enter into binding agreements on behalf of your organisation. Our services and products are intended for business use; we do not knowingly contract with consumers as defined under EU or Brazilian consumer protection law.

• Consulting fees are quoted in EUR (for engagements under the German entity) or BRL / USD (for engagements under the Brazilian entity) and are net of applicable taxes. VAT is not separately invoiced by the German entity per § 19 UStG.
• Invoices are payable within fourteen (14) days of issuance unless the SoW states otherwise.
• Subscription fees for SaaS products follow the schedule on the marketplace listing or order form. Marketplace billing rules apply.
• Late payments accrue interest at the statutory rate (Germany: § 288 BGB; Brazil: Selic plus 1% per month). After thirty (30) days of unpaid undisputed invoice we may suspend services with written notice.

• Pre-existing IP. Each party retains ownership of intellectual property it brings into an engagement. We license our pre-existing tools, libraries, and frameworks to you on a non-exclusive basis for the duration of the engagement.
• Custom deliverables. Unless your SoW states otherwise, custom code, designs, and documentation produced specifically for you under a paid engagement are assigned to you upon full payment of the related invoices. Generic components, libraries, and methodologies remain ours.
• Products. All rights in Operations Manager, AI Operations Manager, and any other Amazonia Tech product remain with us. Your subscription grants you a limited, non-exclusive, non-transferable licence to use the product as documented.
• Feedback. Suggestions and feedback you provide may be used by us to improve our services and products without obligation or compensation.

We treat all non-public information you share with us as confidential, whether or not marked as such, and protect it with at least the same care as our own confidential information. A separately signed Non-Disclosure Agreement (NDA), if in force, prevails on confidentiality matters. Confidentiality obligations survive termination for five (5) years, or longer where required by law.

Where we process personal data on your behalf — for example when operating a SaaS product or running automation workflows for you — we act as data processor and you as data controller within the meaning of the GDPR and the LGPD. A Data Processing Agreement (DPA) is incorporated by reference for any such processing; the current template is available on request and includes Standard Contractual Clauses where data is transferred outside the EU/EEA or Brazil.

Our processing of personal data of website visitors and prospects is described in our Privacy Policy.

For SaaS products with a published Service Level Agreement (SLA) in the marketplace listing or order form, we warrant availability and support response times as stated there. For consulting engagements, we warrant that services will be performed in a workmanlike manner consistent with the engineering standards prevalent in our industry.

We do not warrant that our services or products will be uninterrupted or error-free. Except as expressly stated in these Terms or a signed SoW, we disclaim all implied warranties — including fitness for a particular purpose and merchantability — to the maximum extent permitted by applicable law.

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, consequential, special, or punitive damages, including loss of profit, loss of revenue, business interruption, or loss of data.
• Our aggregate liability under any engagement is limited to the fees you have actually paid us in the twelve (12) months preceding the event giving rise to the claim.
• The above limits do not apply to: (a) breach of confidentiality, (b) gross negligence or wilful misconduct, (c) indemnification obligations, (d) liability for personal injury or death, or (e) liability that cannot be limited under applicable law.

• Consulting engagements run for the term stated in the SoW. Either party may terminate for material breach not cured within thirty (30) days of written notice. Retainer engagements may be terminated for convenience with sixty (60) days’ written notice unless the SoW states otherwise.
• SaaS subscriptions renew automatically per the marketplace terms unless cancelled. You may cancel through the marketplace at any time, subject to that marketplace’s cancellation rules.
• Upon termination we will provide reasonable transition assistance during a wind-down period agreed in writing, billable at our then-current consulting rates.

• Contracts under the German entity are governed by the laws of the Federal Republic of Germany, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods (CISG). Exclusive venue: Berlin, Germany.
• Contracts under the Brazilian entity are governed by the laws of the Federative Republic of Brazil. Exclusive venue: Foro Central da Comarca de São Paulo, SP.

The parties shall first attempt to resolve any dispute through good-faith negotiation between commercial decision-makers before initiating litigation.

Neither party is liable for delays or failures in performance caused by events beyond its reasonable control — including natural disasters, war, civil unrest, government acts, internet or cloud-provider outages, pandemics, or comparable events. The affected party will notify the other promptly and resume performance as soon as reasonably possible.

We may update these Terms from time to time. For existing customers, the Terms in force at the time the relevant SoW or order form was signed continue to apply until renewal. Material changes affecting active subscriptions will be communicated at least thirty (30) days in advance via email or in-product notice.

Legal notices must be sent in writing to hello@amazoniatech.io and to the registered address of the relevant contracting entity (seeImprint). Operational communication on active engagements happens through the channels agreed in the SoW (typically email and Slack).

• Entire agreement. These Terms, together with any signed SoW, MSA, NDA, DPA, and order form, constitute the entire agreement between the parties on the subject matter and supersede all prior understandings.
• Severability. If any provision is held invalid or unenforceable, the remainder of these Terms remains in full force.
• No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.
• Assignment. Neither party may assign this agreement without the other’s prior written consent, except to a successor in a merger, acquisition, or sale of substantially all assets, subject to written notice.
• Independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.
• Languages. These Terms are issued in English. Translations into German or Portuguese are provided for convenience; the English version controls in case of conflict.